Frequently asked questions
How long do I keep access to a course?
Unless specified as a cohort, courses include lifetime access to videos and guides, plus one year of community Q&A support.
Do I need special equipment?
A kitchen scale, mixing bowl, and a home oven are plenty to begin. Dutch ovens and baking steels help but are optional. Every course lists exact tools.
Are lessons beginner-friendly?
Yes. Beginner paths include step-by-step timing charts, glossary notes, and rescue tips. Intermediate and Advanced tracks go deeper into fermentation control and scoring.
Can I gift a course?
Absolutely. Purchase with your email, then write to Contact and we’ll transfer access with a custom message for the recipient.
Do you offer refunds?
If a course truly misses the mark, contact us within 14 days of purchase. We will review usage and aim for a fair resolution aligned with our Terms.
Is there gluten-free content?
Yes. Our gluten-free courses focus on structure building without gluten, listing precise binders and hydration targets to achieve open crumbs.
What support is included?
Comment threads, monthly office hours, and peer review circles are included. Cohorts may include additional live bakes.
Can small teams enroll together?
Yes, we offer group seats for community kitchens and cafés. Contact us to tailor a bundle.